When our family needed to have someone help take care of our kids Stephanie came to our rescue! She's able to communicate in English or Chinese and she's responsive to texts and phone calls and has always called me back. She has helped us over the years and really listens to what our requirements, wants and needs are. Even when the first nanny we had didn't work out, she took initiative to follow up and help us find a more suitable nanny for our family. I really appreciated that! The search for a nanny can be a difficult one but she made sure we had options. She will even give her opinion if you ask!