MY ASIAN NANNY, INC. CLIENT SERVICE AGREEMENT & TERMS OF USE

By submitting the Family Registration Form and/or paying any retainer or referral fee, you (“Client,” whether one parent or multiple guardians) agree to the following legally binding terms with My Asian Nanny, Inc. (“Agency”).


PART I — A SIMPLE OVERVIEW FOR FAMILIES

Welcome

We are honored to support your family during this important time.
Below is a clear explanation of how our referral service works. The full legal agreement follows to ensure transparency, clarity, and protection for everyone involved.

Our goal is to provide excellent service while clearly outlining roles and responsibilities.


1. Our Role

My Asian Nanny, Inc. is a referral agency.

We introduce families to caregivers based on your requested criteria.

We are not the employer of the caregiver you choose to hire.


2. Your Role

If you hire a caregiver, you become their employer and are responsible for:

  • Wages and payment method
  • Scheduling
  • Workplace policies
  • Payroll and tax compliance
  • Supervision and direction
  • Maintaining a safe work environment

3. Screening

We conduct screening which may include interviews, identity verification, and reference checks.

No screening process can guarantee future performance. Families are encouraged to conduct additional due diligence if desired.


4. Fees

Our referral fee compensates us for sourcing, screening, coordinating interviews, and facilitating placement.

The caregiver’s wages are paid directly by you to the caregiver.


5. Replacement Policy

If a placement ends within the agreed guarantee period, we will assist with a replacement under the applicable terms.


6. Why There Is a Detailed Legal Section Below

The full agreement clarifies:

  • That we are a referral agency
  • That families assume employer responsibilities
  • The structure of liability protections
  • Dispute resolution procedures

We encourage you to review it carefully.


PART II — FULL LEGAL AGREEMENT


1. Referral Agency Status

My Asian Nanny, Inc. (“Agency”) operates solely as a referral service.

Agency is not the employer of any caregiver introduced to Client.

Agency does not:

  • Direct
  • Control
  • Supervise
  • Schedule
  • Compensate
  • Train
  • Discipline
  • Terminate
  • Provide tools, uniforms, payroll, or benefits
  • Manage day-to-day work

of any caregiver after placement.

Client acknowledges that any caregiver hired becomes solely the employee of Client.

Nothing in this Agreement creates:

  • Employment relationship
  • Joint employer status
  • Partnership
  • Agency relationship
  • Joint venture

between Agency and caregiver.


2. Client Employment Responsibilities

Client assumes full responsibility for compliance with all applicable laws, including:

  • Federal, state, and local employment laws
  • Wage and hour regulations
  • Payroll taxes
  • Workers’ compensation (if required)
  • Workplace safety
  • Anti-harassment laws

Client agrees to indemnify Agency from any claim alleging Agency is the employer or joint employer.


3. Fees and Non-Circumvention

Referral fees are earned upon successful introduction and acceptance of a caregiver.

All referral fees are non-refundable unless expressly stated in writing.

If Client hires any caregiver introduced by Agency within 12 months of introduction, the referral fee remains due.

This applies to Client, Client’s relatives, household members, affiliates, or businesses controlled by Client.


4. Replacement Policy

Replacement services are provided only if:

  • All fees are paid in full
  • Client complied with agreed working conditions
  • Termination was not due to unlawful conduct by Client

Replacement does not include refund unless expressly stated in writing.

Agency does not guarantee compatibility, longevity, or continued availability of any caregiver.


5. No Warranties

Agency makes no express or implied warranties, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Future performance
  • Compatibility

All caregiver services are independent of Agency.


6. Limitation of Liability

To the fullest extent permitted by law:

Agency’s total liability shall not exceed the total referral fees paid by Client.

This limitation applies regardless of legal theory, including:

  • Negligence
  • Personal injury
  • Emotional distress
  • Property damage
  • Statutory violations
  • Third-party claims

Agency shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Punitive damages
  • Lost income
  • Business interruption

This limitation survives termination of this Agreement.


7. Assumption of Risk

Client acknowledges that in-home childcare involves inherent risks.

Client assumes full responsibility for supervising the caregiver and maintaining a safe environment.

Agency is not responsible for acts or omissions occurring after placement.


8. Indemnification

Client agrees to defend, indemnify, and hold harmless Agency from any and all claims arising out of:

  • The employment relationship with caregiver
  • Wage or hour disputes
  • Government investigations
  • Regulatory proceedings
  • Administrative claims
  • Tax disputes
  • Workers’ compensation claims
  • Harassment or discrimination claims

This includes attorneys’ fees, arbitration costs, expert fees, and court costs.


9. Arbitration

Any dispute arising from this Agreement shall be resolved exclusively by binding arbitration.

Arbitration shall:

  • Be conducted in Los Angeles County, California
  • Be administered by the American Arbitration Association (AAA)
  • Follow AAA Commercial Arbitration Rules

Each party shall bear its own arbitration costs unless otherwise required by law.

The arbitrator shall have exclusive authority to determine enforceability of this arbitration provision.


10. Class Action Waiver

All disputes must be brought individually.

Client waives participation in any class, collective, or representative action.


11. Jury Trial Waiver

Client waives the right to trial by jury.


12. Governing Law

This Agreement is governed by the laws of the State of California.


13. Severability

If any provision is deemed unenforceable, the remaining provisions remain in effect.


14. Survival

The following provisions survive termination:

  • Limitation of Liability
  • Indemnification
  • Arbitration
  • Class Action Waiver
  • Non-Circumvention

15. Entire Agreement

This Agreement constitutes the entire understanding between parties.

Any modifications must be in writing and signed by both parties.

Stephanie
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