We connect families with trusted caregivers for a wide range of needs, including:

• Nanny placement (full-time, part-time, live-in, live-out)
• Postpartum & newborn support (see Postpartum Nanny FAQ)
• Housekeeping & household management
• Elderly care (companionship and daily assistance)
• Bilingual tutors
• Deep cleaning

Our process is simple:

• Submit your request with your schedule, location, and preferences.
• Consultation to confirm role details and must-haves.
• Candidate matching based on experience, skills, and fit.
• Interviews to help you select the best caregiver.
• Booking & support to ensure a smooth start.

See the full steps here: Our Process.

• Experience-led matching focused on fit and expectations
• Pre-screened candidates with reference checks
• Support throughout the process from consultation to start date
• Ongoing help if questions come up after placement

Our candidates typically have years of hands-on childcare experience. When relevant, we prioritize caregivers with newborn/infant experience, language preferences, and the schedule you need.

Yes. Live-in roles typically require a private sleeping space, basic toiletries, and household access for meals. Specific expectations should be confirmed during interviews.

Some are certified and many are open to training. If CPR certification is a requirement for your family, tell us upfront so we can prioritize accordingly.

We verify references and screen candidates before presenting them for interviews. If your family needs a specific level of screening, tell us your requirements during consultation.

Some live-out nannies drive and commute independently. Many live-in roles do not require driving. If driving is required for school drop-offs or errands, tell us so we can filter candidates.

Language availability varies by caregiver. Many candidates speak combinations of English, Mandarin, Cantonese, Indonesian, and other languages. Share your preference so we can prioritize it.

Timelines vary by role complexity, location, and your requirements. If your request is time-sensitive, share your start date and must-haves so we can prioritize the search.

Families set the standard house rules. In general, caregivers are expected to prioritize their responsibilities and keep personal phone use minimal while on duty.

Responsibilities vary by role. Many families request help with tidying, laundry, kitchen cleanup, and general household organization. We recommend confirming a written task list before the start date.

Housekeepers typically use the client’s cleaning supplies. If you prefer specific brands or non-toxic products, keep them on hand and tell us your preferences.

Some candidates can assist with meal planning and grocery support depending on the role and logistics. Let us know what you need and we’ll match accordingly.

Some caregivers have experience with common conditions, but they are not licensed nurses. If your family requires medical care, we recommend working with a medical professional and using the caregiver for non-medical support.

Caregivers can often provide reminders, but medication administration should be handled according to your family’s needs and appropriate medical guidance.

Yes. Availability depends on location and language needs. Tell us the subject, student age/grade, schedule, and language preference so we can match appropriately.

Yes. If you need deep cleaning, share your home size, priority areas, pets, and timing so we can route your request appropriately.

Detailed information is available here: Service Fees.

Let us know as soon as possible. We’ll review the situation with you and provide guidance on next steps based on the role, expectations, and the details of the placement.

Time-off expectations should be discussed and agreed upon during interviews and confirmed in writing before the start date.