我們的流程:如何將家庭與合適的照顧者配對
從您的第一次通話到安置日——以下是我們如何為您尋找、篩選並配對您家庭的照護者。沒有驚喜,沒有猜測。只要有一條明確的路徑通往合適的合適。
背景調查與審核
服務家庭數為1,000+個
自2011年以來
更換保證

我們的就業流程
1
提交表單
2
諮詢
3
匹配
4
訪談
5
選拔
6
位置
7
撐
你的安置旅程,一步步
步驟一:提交家庭登記表
流程從您填寫 我們的家庭登記表開始。流程約五分鐘,會詢問基本事項:您需要哪種類型的照護、偏好的時間表、家中使用的語言,以及您家庭狀況的任何特定需求。
這不是承諾——而是起點。您提供的資訊幫助我們在直接與您交談前,了解您的需求。提交後,我們團隊成員會在一到兩個工作天內聯繫您安排諮詢。
預期內容:簡短的線上表單。沒有義務。
步驟二:初步諮詢
您的諮詢可透過電話或視訊與我們實習團隊成員進行。我們會更深入探討:您家庭的日常作息、最重要的照顧任務、任何文化或語言偏好,以及適合您家庭的作息。
我們也會說明服務的運作方式——包括針對您特定照護類型的費率、轉診費用結構、更換保證,以及配對階段的預期。這通電話通常需要10到20分鐘。
如果你有任何疑問——費用、時程、你所在地區有哪些照顧者——這裡是你該問的好時機。
預期內容:通話時間約10至20分鐘。沒壓力。你所有的問題都解答了。
步驟三:候選人配對
諮詢結束後,我們的團隊會開始在網絡中尋找符合您家庭需求的候選人。我們不會寄送你個人檔案清單讓你自行瀏覽。我們會內部審查候選人,評估他們的經驗、語言能力及可用性,並只推薦我們認為真正適合您家庭的候選人。
我們網絡中的每位候選人在介紹給您之前,都已通過篩選流程。這包括背景調查、推薦人驗證,以及與我們團隊的面對面或視訊面試。我們不會為未經親自評估的候選人配對家庭。
候選人數量不一,但我們重視品質勝過數量。大多數家庭會收到兩到四位候選人進行審查。
期待內容:精選候選人檔案送達給你。不瀏覽,不整理,不猜測。
步驟四:家庭訪談
當您審核我們推薦的候選人後,您便安排與感興趣的面試。這些活動可以親自或視訊進行,視你的偏好和地點而定。
面試過程中,您會與照護者見面,提出問題,並評估他們的個性、經驗及照護方式是否適合您的家庭。我們會提供建議,告訴你如果是第一次聘請照護者,該問什麼、注意什麼。
你可以進行的面試次數沒有限制。目標是讓你對自己的選擇感到真誠的信心——而不是匆忙。
預期內容:與預先篩選的候選人進行直接對話。歡迎在我們辦公室或線上面試。

步驟五:選擇與預訂
當你找到合適的照顧者時,請告訴我們。我們會確認安排——開始日期、排班、薪酬及具體職責——並最終確定安置。
此時,會收取一次性推薦費。此費用涵蓋整個配對、篩選及安置流程。沒有定期代理費用,照護者的報酬由您依約定的時間表直接支付。
預期內容:明確條款。一次性費用。沒有隱藏費用。
步驟六:照顧者安置
照護者會在約定的開始日期開始在家中工作。最初的幾天和幾週對家庭和照顧者來說都是適應期。我們鼓勵大家坦誠溝通期望、日常作息,以及在適應過程中需要調整的地方。
如果您在這段過渡期間需要指導——無論是排程、溝通或管理工作關係——我們的團隊隨時待命。
預期:在過渡期間,團隊的支持讓一開始順利。
步驟七:持續支持
我們的參與不會在實習日結束。每個安置都有更換保證。若在保證期內,照護者不適合您的家庭,我們會免費尋找替代者,且不需額外轉介費用。
南加州家庭的保證期為60天,其他地區(包括聖地牙哥)則為90天。對於產後保母安置,保證涵蓋整個預約期限。
除了保證之外,若您有任何疑問、需要調整安排,或想隨著家庭需求變化討論選項,我們仍可隨時待命。
預期內容:一項能保護您投資的保證。一個你需要時能聯絡到的團隊。
家庭可以期待什麼
這是一個精心策劃的過程,而非市場。 我們不是一個讓你瀏覽個人資料然後抱有好運的應用程式。您遇到的每位候選人都經過我們團隊的親自評估。我們會根據您的具體需求配對,而非演算法。
從一開始就透明定價。 我們在諮詢時會討論費率與費用,且在做出任何承諾之前。預訂時沒有隱藏費用,也沒有意外驚喜。
每一步都要溝通。 從第一次通話到安置,你就知道事情的狀況。如果有延誤,我們會通知你。如果需要更多資訊,我們會詢問。你永遠不會因為沒有更新而等待。
尊重你的時間線。 有些家庭需要幾天內的照護者。其他人則是提前數月開始規劃。我們會根據你的時間表,並對你所在地區的可用性設定現實的期待。
一個有意義的保證。 更換保證並非形式。如果配對不合適,我們會重新處理——且您無需額外付費。
常見問題
安置流程需要多久?
時間線會依服務類型和所在地而異。許多家庭在諮詢後一到兩週內就完成配對。產後保母安排若提前安排,處理速度可能更快。我們在初次諮詢時,根據您所在地區的可用情況,設定明確的期望。
安置流程大約花費多少錢?
費率依服務類型而異——產後保母、夜間護理師、保母、管家、長者照護及家教各有不同的費率結構。我們在諮詢時會討論具體價格。推薦費為一次性費用,且無定期代理費用。請造訪我們的 薪資與費率頁面 ,查看按服務類型的一般費率範圍。
如果我需要更換照顧者怎麼辦?
每個安置都有更換保證。在南加州,保證期為60天。其他地方,包括聖地牙哥,則是90天。對於產後保母安置,保證涵蓋整個預約期限。如果照護者不合適,我們會免費尋找替代者,且不需額外轉介費用。
你會安排哪些類型的照顧者?
我們安排產後保母(月騷)、夜班護理師、雙語保母、管家、長者照護員及雙語家教。每種服務類型都有其獨特的篩選標準與配對流程,並依需求技能與經驗量身打造。
我可以在錄取前先面試候選人嗎?
是的。 你在做決定前,會面試我們介紹的每位候選人。我們根據您的需求提供精心策劃的個人檔案,您可以隨時安排面試——無論是面對面還是視訊。你從來沒有義務接受你不舒服的候選人。
你有服務加州以外的家庭嗎?
是的。 雖然我們的總部設於加州蒙特利公園,但我們已在全國各地市場安置照護人員。可用性依地點及服務類型而異。請造訪我們的 服務區域頁面 ,查看您所在地區的覆蓋情況。
家庭的評價
加入1,000+個信任我們、負責產後照護的家庭。
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