Frequently Asked Questions – Nanny Hires
Below are some common questions we are asked. If you still have questions that are not covered below, please call (626)537-1191 or email us at cs@myasiannanny.com for additional support
1. General Information
What services does My Asian Nanny offer?
At My Asian Nanny, we specialize in connecting families with trusted, experienced caregivers to meet a variety of needs. Our services include:
👶 Nanny Placement: Full-time, part-time, live-in, and live-out nannies to provide quality care for your children.
🤱 Chinese Postpartum Care (Yue Sao): Experienced caregivers to support new mothers with recovery, breastfeeding, and newborn care.
🏡 Housekeeping & Household Management: Professional housekeepers to keep your home clean, organized, and running smoothly.
👵 Elderly Care Services: Compassionate caregivers to assist seniors with daily living, companionship, and household tasks.
📚 Bilingual Tutors: Skilled tutors to help children with language learning and academic support.
🧼 Deep Cleaning Services: Thorough home cleaning to ensure a fresh and healthy living space.
💡 Whether you need a helping hand at home or specialized care, we’re here to match you with the perfect caregiver!
How does the nanny placement process work?
Finding the perfect nanny for your family is simple and stress-free with our guided process:
1️⃣ Submit an Application – Start by filling out a quick application and submitting a $50 retainer fee to begin your search.
2️⃣ Personalized Consultation – We’ll connect with you to discuss your family’s needs, preferences, and schedule to ensure the best match.
3️⃣ Handpicked Matches – Our team carefully selects pre-screened nannies that align with your requirements.
4️⃣ Meet & Interview – You’ll have the opportunity to interview potential candidates and find the best fit for your family.
5️⃣ Finalize Your Hire – Once you’ve chosen the right nanny, we’ll assist with the hiring process, and you’ll also receive a 60-day replacement guarantee for added peace of mind.
What makes My Asian Nanny different from other agencies?
At My Asian Nanny, we go beyond just placing caregivers—we focus on finding the perfect match for your family with a process built on trust, experience, and personalized care. Here’s what sets us apart:
🌟 10+ Years of Experience – With over a decade in the industry, we understand what families need and how to find the best caregivers.
🔍 Thorough Screening & Background Checks – Every nanny undergoes a rigorous screening process to ensure safety, reliability, and professionalism.
🤝 Personalized Matching Process – We take the time to understand your family’s unique needs and carefully select the best candidates for you.
📞 Ongoing Support – Our team is here to assist you even after placement, ensuring a smooth and successful experience.
✅ 60-Day Replacement Guarantee – If the nanny isn’t the right fit, we’ll help you find a replacement at no extra cost.
💡 Our goal is to make your nanny search effortless and stress-free.
2. Nanny Services
What is the typical experience level of your nannies?
Our nannies have years of hands-on experience in childcare, including newborn and infant care. Many have worked with families long-term and bring a nurturing and professional approach to their role.
Do we need to provide food and accommodations for the nanny?
Yes, live-in nannies require a private space, a bed, toiletry items, and groceries to prepare their meals.
Are your nannies CPR-certified?
Most Chinese nannies are not CPR-certified but are open to training. Assistance is provided to find suitable classes.
How do you handle background checks and verify references?
We take safety seriously! Every candidate goes through a rigorous screening process, which includes reference checks and background verification to ensure they meet our high standards before being recommended to families.
Do the nannies have insurance?
Most candidates have their own health insurance.
Are the nannies COVID-19 vaccinated?
Yes, at least two shots, with some having additional boosters. Confirmation is recommended.
What nationalities are the nannies?
Primarily Indonesian, Chinese (Mandarin and Cantonese), or Taiwanese descent.
Do the nannies drive? How do they commute?
Most live-in nannies do not drive; transportation arrangements are the family’s responsibility. Live-out nannies typically have their own transportation.
What languages do the nannies speak?
Indonesian nannies may speak English, Mandarin, Indonesian, and sometimes Cantonese. Chinese nannies typically speak Mandarin, Cantonese, or Taiwanese, with some speaking basic English.
How do you ensure the nanny is the right fit for our family?
Through detailed consultations, matching based on criteria, and arranging interviews and trial periods before finalizing the hire.
How long does the placement process typically take?
Our nanny placement process usually takes 1-3 weeks, depending on your specific requirements.
⏳ What affects the timeline?
✔ Availability of candidates – Some roles may be filled faster than others.
✔ Your preferences – Specialized skills, experience, or language needs may extend the search.
✔ Interview & selection process – The time you take to review and interview candidates.
💡 Need a nanny quickly? Let us know your timeline, and we’ll do our best to accommodate your needs!
What is the typical experience level of your nannies?
Our nannies have years of hands-on experience in childcare, including newborn and infant care. Many have worked with families long-term and bring a nurturing and professional approach to their role.
How do you handle background checks and verify references?
We take safety seriously! Every candidate goes through a rigorous screening process, which includes reference checks and background verification to ensure they meet our high standards before being recommended to families.
What is your policy on nannies using their phones during work hours?
We expect our nannies to prioritize childcare and minimize phone use while on duty. Personal phone use is generally kept to a minimum unless necessary.
3. Postpartum Nanny Services
How far in advance should I start my search for a postpartum nanny?
To ensure you find the best postpartum nanny for your needs, we recommend starting your search during your second trimester (around 14-16 weeks). The earlier you begin, the wider the selection of experienced caregivers will be available for you to interview.
Do you provide postpartum nanny referral services for out of state clients?
Yes! We proudly offer postpartum confinement nanny services to out-of-state clients. However, because our confinement nannies provide 24/7 care for both mother and baby, these placements are live-in only.
✈ For out-of-state placements, families are responsible for:
✔ Transportation costs – Covering the nanny’s travel expenses to your location.
✔ Living accommodations – Providing a comfortable space for the nanny to stay.
✔ Travel day payment – The nanny’s travel day is considered a working day.
💡 Need postpartum support outside your state? We’re here to help! Contact us today to find a caring and experienced postpartum nanny for your family.
When does the Postpartum nanny rest?
A postpartum confinement nanny follows the baby’s schedule, typically resting when the baby sleeps and during quiet moments throughout the day.
💤 Rest & Break Time:
✔ Nannies should be given 2-4 hours of break within a 24-hour period to rest and recharge.
✔ They usually take short naps when the baby is sleeping to stay well-rested and attentive.
💡 A well-rested nanny provides the best care for both mom and baby! Setting clear expectations for break times helps ensure a smooth and supportive postpartum experience.
What specific postpartum care services do your nannies provide?
Our postpartum nannies provide:
👶 Newborn care – Feeding, diapering, and sleep support.
🍽 Meal preparation – Nutritious meals to support recovery.
🧹 Light housekeeping – Laundry, tidying up baby areas.
💛 Emotional support – Assisting new moms during recovery.
Are your postpartum nannies trained in lactation support?
Yes! Many of our postpartum nannies have experience in lactation support and can assist with breastfeeding techniques, positioning, and general newborn feeding guidance.
Can postpartum nannies assist with older siblings?
Postpartum nannies primarily focus on newborns, but if you need extra help with older siblings, we can discuss additional childcare options or finding a second nanny to assist.
What is the typical duration of postpartum nanny engagements?
Most families hire a postpartum nanny for 4-8 weeks, but we understand that every family’s needs are different! We can help customize a schedule that works best for you.
4. Housekeeping and Household Management
What are the nanny’s responsibilities regarding household chores?
Nannies may handle light housekeeping, laundry, meal preparation, and errands to support household operations.
Do your housekeepers use their own cleaning supplies or the client’s?
Housekeepers typically use the client’s cleaning supplies, but if you have a special request, we can help arrange an alternative solution.
Can housekeepers assist with meal planning and grocery shopping?
Yes! Some housekeepers are willing to help plan meals and do grocery shopping to make your life easier. Let us know what you need, and we’ll match you accordingly.
How do you handle special cleaning requests or deep cleaning tasks?
If you need deep cleaning or have special requests, let us know in advance! We’ll discuss your needs and match you with the right professional.
5. Elderly Care Services
How flexible are the nanny’s working hours?
Working hours are flexible based on the family’s needs and should be established during the hiring process.
Are your caregivers trained to handle specific medical conditions?
Some of our caregivers have experience assisting with medical conditions, but they are not licensed nurses. If you need specialized medical care, we recommend working with a medical professional.
Can caregivers assist with medication management?
Caregivers can remind clients to take medication but are not authorized to administer it. If medication administration is needed, a licensed healthcare provider should be consulted.
Do caregivers provide companionship and engage in activities?
Absolutely! Our caregivers offer emotional support, companionship, and engaging activities to promote well-being and social interaction for seniors.
How do you ensure the safety and well-being of elderly clients?
We prioritize safety through thorough vetting, regular check-ins, and best care practices. Our caregivers are trained to provide compassionate, attentive, and responsible care.
6. Bilingual Tutor Services
How do you match nannies with families?
Matching is based on detailed information gathered during onboarding, considering the family’s specific needs and preferences alongside the nanny’s qualifications and experience.
7. Deep Cleaning Services
How do you screen and find your domestic helpers?
With over 10 years of experience, My Asian Nanny has a vast database of domestic helpers. Candidates are screened and matched based on experience, background, location, and specific family requirements.
8. Pricing and Fees
How much do you charge for your referral service?
Detailed information on service fees is available on the service fee page.
9. Conflict Resolution and Support
What is the process for resolving any issues or conflicts with the nanny?
The agency offers support for resolving issues, including mediation and a 60-day replacement guarantee if the nanny isn’t a suitable fit.
How do you handle vacation and sick leave for nannies?
Vacation and sick leave policies should be discussed and agreed upon during the hiring process to prevent misunderstandings.
