Frequently Asked Questions – Nanny Hires
Below are some common questions we are asked. If you still have questions that are not covered below, please call (626)537-1191 or email us at cs@myasiannanny.com for additional support
1. General Information
What services does My Asian Nanny offer?
My Asian Nanny provides a wide range of professional nanny and domestic care referral services, including full-time and part-time nannies, live-in and live-out nannies, Chinese postpartum care (Yue Sao), housekeeping and household management, elderly care services, bilingual tutors, and deep cleaners.
How does the nanny placement process work?
The process involves submitting an application with a $50 retainer fee, a personalized consultation to understand your needs, matching with pre-screened candidates, arranging interviews, and finalizing the hire with a 60-day replacement guarantee.
What makes My Asian Nanny different from other agencies?
With over 10 years of industry experience, rigorous background checks, personalized matching processes, ongoing support, and a 60-day replacement guarantee, My Asian Nanny stands out in domestic care placement.
2. Nanny Services
Do we need to provide food and accommodations for the nanny?
Yes, live-in nannies require a private space, a bed, toiletry items, and groceries to prepare their meals.
Are your nannies CPR-certified?
Most Chinese nannies are not CPR-certified but are open to training. Assistance is provided to find suitable classes.
Do your nannies have references?
Generally, yes. References are provided if available; otherwise, assistance is offered to obtain them.
Do the nannies have insurance?
Most candidates have their own health insurance.
Are the nannies COVID-19 vaccinated?
Yes, at least two shots, with some having additional boosters. Confirmation is recommended.
What nationalities are the nannies?
Primarily Indonesian, Chinese (Mandarin and Cantonese), or Taiwanese descent.
Do the nannies drive? How do they commute?
Most live-in nannies do not drive; transportation arrangements are the family’s responsibility. Live-out nannies typically have their own transportation.
What languages do the nannies speak?
Indonesian nannies may speak English, Mandarin, Indonesian, and sometimes Cantonese. Chinese nannies typically speak Mandarin, Cantonese, or Taiwanese, with some speaking basic English.
How do you ensure the nanny is the right fit for our family?
Through detailed consultations, matching based on criteria, and arranging interviews and trial periods before finalizing the hire.
3. Postpartum Nanny Services
How far in advance should I start my search for a postpartum nanny?
It’s advisable to begin the search during the second trimester (14-16 weeks) to access a broader selection of candidates.
Do you provide postpartum nanny referral services for out of state clients?
Yes, we do provide postpartum services for out-of-state clients. However, since confinement nannies provide 24/7 care for both the mother and infant, these placements are strictly live-in only.
If a nanny is sourced from outside your area, you would be responsible for:
- Covering the nanny’s transportation costs to your location
- Providing appropriate living accommodations
- Paying for the travel day as a working day
4. Housekeeping and Household Management
What are the nanny’s responsibilities regarding household chores?
Nannies may handle light housekeeping, laundry, meal preparation, and errands to support household operations.
5. Elderly Care Services
How flexible are the nanny’s working hours?
Working hours are flexible based on the family’s needs and should be established during the hiring process.
6. Bilingual Tutor Services
How do you match nannies with families?
Matching is based on detailed information gathered during onboarding, considering the family’s specific needs and preferences alongside the nanny’s qualifications and experience.
7. Deep Cleaning Services
How do you screen and find your domestic helpers?
With over 10 years of experience, My Asian Nanny has a vast database of domestic helpers. Candidates are screened and matched based on experience, background, location, and specific family requirements.
8. Pricing and Fees
How much do you charge for your referral service?
Detailed information on service fees is available on the service fee page.
9. Conflict Resolution and Support
What is the process for resolving any issues or conflicts with the nanny?
The agency offers support for resolving issues, including mediation and a 60-day replacement guarantee if the nanny isn’t a suitable fit.
How do you handle vacation and sick leave for nannies?
Vacation and sick leave policies should be discussed and agreed upon during the hiring process to prevent misunderstandings.
