FAQ

My Asian Nanny provides a wide range of professional nanny and domestic care services including:

• Full-time and part-time nanny services
• Live-in and live-out nannies
• Chinese postpartum care (Zuo Yue Zi)
• Bilingual tutors
• Elderly care services
• Housekeeping and household management

We tailor our services to meet the unique needs of each family, ensuring high-quality care and support.

Our nanny placement process is designed to be thorough and efficient:

1. Submit Application: Fill out our family application intake form and submit the retainer fee.
2. Consultation: We start with a personalized onboarding consultation to understand your unique needs and household dynamics.
3. Candidate Matching: We match you with pre-screened nanny candidates based on your criteria.
4. Interviews: Arrange voice or video interviews with potential candidates.
5. Finalizing the Hire: Once you select a nanny, we assist with paperwork and provide a 30-day replacement guarantee.

At My Asian Nanny, we pride ourselves in:

• Having 10+ years of industry experience in domestic care placement
• Rigorous background checks and vetting of all candidates
• Personalized matching process to meet your family’s specific needs
• Ongoing support and consultation throughout the entire hiring process
• A 30-day nanny replacement guarantee for added peace of mind

Yes, please make sure the live-in nanny has a private space for herself and the baby. This can be in the same room if there is enough space, or you can set up a separate area nearby that offers privacy. She will need a bed, toiletry items, and groceries (meat, vegetables, and fruits) to prepare her own meals.

It mainly depends on the nanny candidates available at the time. Most Chinese nannies are not CPR-certified but are open to learning it. If you wish to train her, you will need to find a Chinese-speaking CPR class and sponsor her attendance.

Generally, yes. If we have worked with the nanny candidates before, we will provide you with their past references. If we haven’t worked with them previously, we will assist you in obtaining the necessary references.

Yes, most of our candidates have their own health insurance.

Yes, at least 2 shots.  Some of them got the booster or the fourth shots as well. However, we recommend that you follow up and confirm for yourself

My Asian Nanny focuses primarily on Nannies that are of either Indonesian, Chinese (Mandarin and Cantonese), or Taiwanese descent.

Most live-in nannies do not drive, so it is your responsibility to arrange transportation to and from your home. Options include driving them yourself, arranging for an Uber or Lyft, or setting up another pre-arranged form of transport.

For live-out nannies, they will have their own mode of transportation.

My Asian Nanny has been specializing in domestic household placements for over 10 years. During this time, we have built a large database of domestic care helpers. When you submit your application, we review, screen, and match candidates based on their experience, background, and location, along with the specific requirements you provided during signup.

The languages spoken by our nannies typically depend on their nationality:

Indonesian Nannies: Often speak one or more of the following languages: English, Mandarin, Indonesian, and sometimes Cantonese.

Chinese Nannies: Typically speak Mandarin, Cantonese, or Taiwanese. Some may speak English or basic English.

During the consultation, we gather detailed information about your family’s needs and preferences. We then provide a selection of candidates who match your criteria. To ensure compatibility, we arrange interviews and trial periods before finalizing the hire.

For Postpartum nanny searches, you should start looking when the mom is in her second trimester, 4-6 months. Looking for a Postpartum nanny around this time will allow you to have more potential candidates to choose from. More information can be found in this article titled – When should I start booking a confinement nanny?

Please see our service fee page for more information on how we charge.

Our agency provides support for resolving any issues or conflicts. This includes mediation and offering a 30-day replacement guarantee if the nanny is not a good fit for the family​.

Vacation and sick leave policies should be discussed and agreed upon with the nanny during the hiring process. Clear communication of these terms helps prevent misunderstandings​​

Nanny responsibilities may include light housekeeping, laundry, meal preparation, and running errands. These tasks are part of their role to support the family and ensure a smooth household operation

The working hours of nannies can be flexible based on the family’s needs and the agreement made during the hiring process. It’s important to establish these details early on​. Once established, our search criteria will be primarily based on this factor.

Nannies are matched with families based on detailed information gathered during the onboarding process. This process considers the family’s specific needs and preferences, which are then matched with the nanny candidate’s qualifications and experience.