Our Process: How We Match Families with the Right Caregiver

Your Placement Journey, Step by Step

Step 1: Submit the Family Registration Form

The process begins when you complete our family registration form. It takes about five minutes and asks for the basics: what type of care you need, your preferred schedule, the languages spoken in your household, and any specific requirements for your family’s situation.

This is not a commitment — it is a starting point. The information you provide helps us understand your needs before we speak with you directly. Once submitted, a member of our team reaches out within one to two business days to schedule your consultation.

What to expect: A brief online form. No obligation.

Step 2: Initial Consultation

Your consultation is a phone or video conversation with a member of our placement team. This is where we go deeper: your family’s daily routine, the caregiving tasks that matter most, any cultural or language preferences, and the schedule that works for your household.

We also explain how our service works — including rates for your specific care type, the referral fee structure, our replacement guarantee, and what to expect during the matching phase. This call typically takes 10 to 20 minutes.

If you have questions about anything — cost, timeline, what kind of caregiver is available in your area — this is the conversation to ask them.

What to expect: A 10–20 minute call. No pressure. All your questions answered.

Step 3: Candidate Matching

After the consultation, our team begins searching our network for candidates who match your family’s requirements. We do not send you a list of profiles to browse on your own. We review candidates internally, evaluate their experience, language skills, and availability, and present only those we believe are genuinely well-suited to your family.

Every candidate in our network has already been through our screening process before they are presented to you. This includes background checks, reference verification, and an in-person or video interview with our team. We do not match families with candidates we have not personally evaluated.

The number of candidates presented varies, but we focus on quality over volume. Most families receive two to four candidates to review.

What to expect: Curated candidate profiles delivered to you. No browsing, no sorting, no guesswork.

Step 4: Family Interviews

Once you review the candidates we present, you schedule interviews with those who interest you. These can take place in person or by video, depending on your preference and location.

During the interview, you meet the caregiver, ask questions, and assess whether their personality, experience, and approach to care are the right fit for your family. We provide guidance on what to ask and what to look for if this is your first time hiring a caregiver.

There is no limit to the number of interviews you can conduct. The goal is for you to feel genuinely confident in your choice — not rushed.

What to expect: Direct conversations with pre-screened candidates. Interview at our office or online.

Step 5: Selection and Booking

When you find the right caregiver, you let us know. We confirm the arrangement — start date, schedule, compensation, and any specific duties — and finalize the placement.

At this point, the one-time referral fee is collected. This fee covers the entire matching, screening, and placement process. There are no recurring agency fees, and the caregiver’s compensation is paid directly by you on your agreed schedule.

What to expect: Clear terms. One-time fee. No hidden costs.

Step 6: Caregiver Placement

Your caregiver begins working in your home on the agreed start date. The first days and weeks are an adjustment period for both the family and the caregiver. We encourage open communication about expectations, routines, and any adjustments needed as you settle into the arrangement.

If you need guidance during this transition — on scheduling, communication, or managing the working relationship — our team is available.

What to expect: A smooth start with support from our team during the transition.

Step 7: Ongoing Support

Our involvement does not end on placement day. Every placement is backed by a replacement guarantee. If the caregiver is not the right fit for your family within the guarantee period, we find a replacement at no additional referral fee.

The guarantee period is 60 days for families in Southern California and 90 days everywhere else, including San Diego. For postpartum nanny placements, the guarantee covers the full booking duration.

Beyond the guarantee, we remain available if you have questions, need to adjust the arrangement, or want to discuss your options as your family’s needs change over time.

What to expect: A guarantee that protects your investment. A team you can reach when you need us.